SUPPORT
/FAQs

SUPPORT

info@gecocam.com

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FAQS

Account Questions

+ How do I reset my password?
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+ Do you store my credit card information?
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+ Do I need to create an account to place an order?
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+ Why should I create an account?
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Product Questions

+ My PC or laptop won’t pick up my Geco as a device.
This is because the cable isn’t connected properly. Try to reconnect the cable and ensure the microSD card is inserted correctly. Alternatively, reset the camera and try again."
+ My Geco has the blue light of death.
If your LED is stuck on solid blue and will neither turn off nor change no matter what you do, try to use our state-of-the-art tool (yes, that is a toothpick.) to reset your Geco. The reset button can be found in the top pinhole on the inner-facing surface of the camera- it is directly opposite the LED.
+ My Geco won’t record- it is switching itself off.
This is usually because the memory card is full. Take the card out and empty it onto an external device. If you are doing so on a Mac, be sure to empty the Trash before ejecting the camera. Alternatively, replace with another memory card.
+ My Geco isn’t charging- the light isn’t flashing blue.
This is most likely because the microSD card has been removed and the camera is in streaming mode. Re-insert the microSD card and reconnect the USB cable.
+ My Geco won’t turn on.
Your Geco’s battery charge is depleted, Recharge it using the USB cable in the package.
+ Can I use a different charger with my Geco?
Please use the prescribed charger for the Geco Cam, using any other charger may damage the components of the camera.
+ Can my Geco charge and record at the same time?
Yes is can, the geco can either be plugged into the wall plug or into an external battery pack to increase charging times.
+ Troubleshooting
The Geco was created with simplicity in mind and thus instead of countless troubleshooting techniques, we incorporated a single hard reset button located on the underside of your Geco. To initiate reset make sure your Geco is powered on, then use a thin object to click and hold the tactile button for 5 seconds within the reset hole, this will do a factory reset of your Geco. The Geco, like any high definition camera, the Geco is susceptible to overheating and with the use of the waterproof case even more so, to prevent this please use a lower resolution such as 720p@30fps in high temperature environments as this puts less strain on the camera’s components.
+ General Care

Please Store the Geco in a cool dry place. If you wish to use the Geco near water, we recommend putting the camera in the waterproof case.

The Geco like any high definition camera, the Geco is susceptible to overheating and with the use of the waterproof case even more so, to prevent this please use a lower resolution such as 720p @ 30fps in high temperature environments as this put less strain on the camera’s components

Purchasing Questions

+ How do I cancel or change an order?
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+ When is my credit card charged?
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+ What is the status of my order?
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Shipping Questions

+ Do you ship internationally?
Yes we ship to any and every country

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